Privacy policy

TRACX is serious about respecting confidentiality and privacy. Especially since it is an integral part of our product and service offering. We apply best practices in web security to protect as much as possible all personal or confidential information about you, your company or authorised users of your TRACX custom solution, as well as any sensitive information that can be used to identify any of these parties. We manage all this data without compromise with the same rigour as if it were our own, because we recognise its importance to you. 

If you want to know the full details of our policy, simply read on to the end of this page. As you can imagine, you're not about to read a gripping novel, but with a cup of tea or coffee, it's a welcome change of pace and an informative read.

Tracx comprehensive privacy policy

The purpose of this Privacy Policy is to inform you of the policies and processes that govern the means and methods TRACX uses to collect, hold, use and disclose personal and confidential information in the course of its business, the operation of its software systems and the deployment of its IT solutions. By accessing and browsing this website, you accept the terms of this Privacy Policy without limitation or qualification. 

Collection and Use of Personal Information. In keeping with best web practices, TRACX does not collect, retain, use or disclose any of your personal information without your consent or any of your company's confidential information without the consent of a responsible person authorised to give it. 

With respect to personal information collected or provided with consent, TRACX retains, uses and discloses such information only in connection with and for the purposes of providing its services. In its role as a service provider, TRACX retains and processes on your behalf the personal and confidential information of your customers and registered users of its systems in your organisation in a secure manner, in accordance with this Policy and applicable law and in accordance with industry best practices. The retention, use and disclosure of personal and confidential information collected by TRACX's customers and authorised users is also subject to the provisions of any applicable privacy policies of such third parties. These activities will be limited solely to the purposes of providing the goods and services provided and other purposes specified at the time of or subsequent to the collection of the data, to which the individual has consented. 

TRACX does not collect any personal or confidential information directly, except for information that is voluntarily provided, such as when creating a user account, sending an email, requesting a technical support ticket, submitting a form, or participating in a satisfaction survey. Information voluntarily provided to TRACX will be retained, used and disclosed only for the purposes of enabling TRACX to meet your needs, including providing you with required services, processing your requests and transactions in a timely manner, responding to your enquiries, and for other purposes specified at the time of collection, such as administrative purposes, in a secure manner, in accordance with this policy and in accordance with industry best practices.

Voluntary Consent and Additional Consent

When an individual voluntarily submits personal or confidential information to TRACX or to users of a TRACX system, that individual consents to its collection, use and disclosure for the purposes specified at the time it is provided. In the event that TRACX needs to use this information for a purpose other than that identified at the time it was provided, TRACX will ensure that it obtains the consent of the individual concerned before using the information for the new purpose, in a manner that respects privacy.

Retention of Personal Information

TRACX retains personal information only as long as it is required for the purposes identified at the time of collection, in accordance with the needs of the users of its systems and in compliance with its privacy policy and any applicable legal requirements.

Security of Personal Information

TRACX employs appropriate physical and electronic security measures and procedures to protect personal and confidential information from loss or theft, as well as from unauthorised access, copying, use, modification or disclosure. To this end, TRACX applies existing best practices and uses recognized security measures, such as secure data transmission using SSL ("Secure Socket Layer") protocol, rigorous selective management of access rights, strong authentication by token and secure data storage facilities located in Quebec.

Disclosure of Personal Information

TRACX does not sell any personal information to third parties. However, as part of its service delivery, TRACX may transfer personal information to partners involved in the delivery of its services. These carefully selected partners must clearly demonstrate that they maintain the same high level of privacy protection as TRACX.

Anonymous information exchanged automatically

When you access or use a TRACX computer service such as our website, software systems or web-based remote assistance service, your device (computer, mobile phone, tablet or other) and our server or the server of our website host automatically exchange data. This exchange is necessary so that the server to which your device is connected can transmit files compatible with the computer equipment you are using. 

Most of the data automatically transmitted for this purpose is collected only as a result of technological requirements essential to web browsing and does not reveal your identity or that of your company. TRACX may retain this data for statistical purposes, such as tracking the number and frequency of visits or the pages most frequently visited, the technology used by users, their country of origin and the addresses of referring sites. 

The data exchanged is as follows

  • the identification of your Internet service provider;
  • your IP address (a numerical address that allows a device connected to the Internet to be precisely located);
  • the type of browser (e.g. Chrome, Firefox, Explorer/Edge, Safari) and operating system (e.g. Windows, Mac OS, Linux, Unix, Android, iOS) used on your electronic device;
  • the pages you visit;
  • the date and time you access these pages;
  • the address of the referring site, if you are accessing the TRACX site from another website.

Use of cookies

TRACX may use cookies to facilitate navigation on its site and to optimise the user experience. These cookies do not collect personal or confidential information, but are used to remember your preferences. TRACX does, however, allow you to control the use of cookies. To learn more about cookies or how to set them, see the section on cookies. You can also set your browser to block cookies at any time. Setting cookies may, however, affect your user experience by denying you certain functionality on the site.

If you must use a computer in a public place or share a computer with other users, TRACX recommends that you erase the traces of your browsing history left by the cookies used during your session before ending your session.

Use of Logs and Analysis Tools

TRACX may use logs to collect information about the use of its services for statistical purposes or to improve the delivery of its services. During a visit to its site or use of one of its systems, TRACX may also collect anonymous technical information such as the automatically exchanged information listed earlier in this policy or other information such as keywords used in search engines to find TRACX's site, destination or exit pages, time spent on pages, type of platform and the like. This anonymous information - or anonymized information in the case of IP addresses to ensure privacy - does not identify any specific user. 

TRACX may consolidate and share this type of information with research companies to analyse trends in access to its site and use of its systems and services. In particular, TRACX uses the web analytics tool Google Analytics for such purposes. The anonymous data collected by Google Analytics in connection with the use of the TRACX website is stored on servers located in the United States. Google may pass on this information to third parties if it is required to do so by law or if these third parties process the data on its behalf.

Google will only use the information collected to compile statistics and reports on the use of the TRACX website in order to improve its electronic service provision. Google will not link the information collected on this website with any other data it holds. If you wish, you can prevent Google from recording information about your browsing by installing the Google Analytics deactivation browser add-on on your electronic device (computer, mobile phone, tablet).


TRACX's website and IT solutions may provide hyperlinks to third-party websites and applications. When you visit the sites or use the applications of these third parties, their respective privacy policies apply. TRACX encourages you to review these policies to understand their terms and conditions and to be aware of their privacy practices. 

Unsecured Communications

Comments left on social networks, discussion forums, blogs and noticeboards are visible to other users. Because most of these platforms are accessible to and can be accessed by the general public, TRACX urges you to exercise caution and restraint with your personal information when using these platforms to post messages, comments or opinions.

Protection of personal information and inherent rights 

The Act respecting access to documents held by public bodies and the protection of personal information gives you the following rights:

  • respect for the confidentiality of your personal information
  • access to your personal information;
  • rectification of any personal information about you if it is incomplete, inaccurate or ambiguous, or if its collection, communication or retention is not authorised by the Act.

If you have an enquiry or concern about TRACX's privacy policy or its application, please let us know in writing and we will respond as soon as possible. TRACX will handle all communications and complaints received in writing in accordance with applicable law. If you demonstrate that personal information about you is incomplete, inaccurate or misleading, TRACX will make the necessary revisions by updating, correcting, supplementing or deleting it. If you make a valid complaint, TRACX will take all appropriate steps to deal with it fairly in accordance with applicable laws. Depending on the nature of the complaint, the resolution of the complaint could range from amending personal information to revising our privacy policy or practices or any other appropriate resolution to the dispute. 

To make a request about TRACX's Privacy Policy or a complaint about its application or compliance, please contact TRACX in writing using the contact information below. Please include your contact information so that we may respond to your enquiry or complaint, if any.

By email
Please include "Privacy Policy" in the subject line.

By post
Customer Service
Objet : Politique de confidentialité
1804 Le Corbusier Blvd. Le Corbusier, Suite 456 Modifier l’adresse de la maquette telle qu’elle est écrite ici.
Laval (Québec)
H7S 2N3

This privacy policy is effective as of February 15, 2022.
Date of last update: 15 February 2022.

Qui sommes-nous

Texte suggéré : L’adresse de notre site web est :


Texte suggéré : Quand vous laissez un commentaire sur notre site web, les données inscrites dans le formulaire de commentaire, mais aussi votre adresse IP et l’agent utilisateur de votre navigateur sont collectés pour nous aider à la détection des commentaires indésirables.

Une chaîne anonymisée créée à partir de votre adresse courriel (également appelée « hash ») peut être envoyée au service Gravatar pour vérifier si vous utilisez ce dernier. Les politiques de confidentialité du service Gravatar sont disponibles ici : Après validation de votre commentaire, votre photo de profil sera visible publiquement à coté de votre commentaire.


Texte suggéré : Si vous téléversez des images sur le site web, nous vous conseillons d’éviter de téléverser des images contenant des données EXIF contenant des coordonnées GPS. Les visiteurs de ce site web peuvent télécharger et extraire des données de localisation depuis ces images.


Texte suggéré : Si vous laissez un commentaire sur notre site, il vous sera proposé d’enregistrer votre nom, adresse courriel et site web dans des témoins. C’est uniquement pour vous simplifier la vie afin de ne pas avoir à saisir ces informations si vous laissez un autre commentaire plus tard. Ces témoins expirent au bout d’un an.

Si vous vous rendez sur la page de connexion, un témoin temporaire sera créé afin de déterminer si votre navigateur accepte les témoins. Il ne contient pas de données personnelles et sera supprimé automatiquement à la fermeture de votre navigateur.

Lorsque vous vous connecterez, nous mettrons en place un certain nombre de témoins pour enregistrer vos informations de connexion et vos préférences d’écran. La durée de vie d’un témoin de connexion est de deux jours, celle d’un témoin d’option d’écran est d’un an. Si vous cochez « Se souvenir de moi », votre témoin de connexion sera conservé pendant deux semaines. Si vous vous déconnectez de votre compte, le témoin de connexion sera effacé.

En modifiant ou en publiant un article, un témoin supplémentaire sera enregistré dans votre navigateur. Ce témoin ne comprend aucune donnée personnelle. Il indique simplement l’identifiant de l’article que vous venez de modifier. Il expire au bout d’une journée.

Contenu imbriqué d’autres sites web

Texte suggéré : Les articles de ce site peuvent inclure des contenus intégrés (par exemple des vidéos, images, articles, etc). Le contenu intégré à partir d’autres sites se comporte de la même manière que si le visiteur se rendait sur cet autre site.

Ces sites web pourraient recueillir des données sur vous, utiliser des témoins, installer des outils de suivi tierce-partie ou suivre vos interactions avec ces contenus intégrés si vous disposez d’un compte et êtes connecté leur site web.

Avec qui partageons-nous vos données

Texte suggéré : Si vous demandez une réinitialisation de votre mot de passe, votre adresse IP sera incluse dans le courriel de réinitialisation.

Pendant combien de temps vos données sont-elles conservées ?

Texte suggéré : Si vous laissez un commentaire, le commentaire et ses métadonnées sont conservés indéfiniment. Ceci permet de reconnaître et approuver automatiquement les commentaires suivants au lieu de les laisser dans la file de modération.

Pour les utilisateurs qui s’enregistrent sur notre site (si cela est possible), nous conservons également les données personnelles indiquées dans leur profil. Tous les utilisateurs peuvent voir, modifier ou supprimer leurs informations personnelles à tout moment (à l’exception de leur nom d’utilisateur). Les gestionnaires du site peuvent aussi voir et modifier ces informations.

Quels sont vos droits sur vos données ?

Texte suggéré : Si vous avez un compte ou si vous avez laissé des commentaires sur ce site, vous pouvez demander à recevoir un fichier contenant toutes les données personnelles que nous possédons à votre sujet, incluant celles que vous nous avez fournies. Vous pouvez également demander la suppression des données personnelles vous concernant. Ceci ne prend pas en compte les données conservées à des fins administratives, légales ou pour des raisons de sécurité.

Transmission de vos données personnelles

Texte suggéré : Les commentaires des visiteurs peuvent être vérifiés à l’aide d’un service automatisé de détection des commentaires indésirables.



514 552-1013

Support and remote assistance

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514 552-1013

Support and remote assistance

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514 552-1013

Support and remote assistance

Use this link to allow our technician to connect with you remotely.